❓ Frequently Asked Questions
All your questions answered about fb66
From deposits to withdrawals, VIP benefits to support — find simple English answers to all the questions that come to mind while playing at fb66, all in one place.
After joining fb66, both new and existing players often have many questions. Why is a deposit not going through, what are the rules for withdrawing a bonus, what benefits do VIP members get, or where to go when you need help — this page has detailed answers to all those questions, organised by category. If you cannot find an answer, our 24/7 support team is always ready.
Limits & Controls
fb66 is only for individuals aged 21 and above. Minors are not allowed to create an account or play any games. If age verification is required, the support team may ask for proof of identity. This rule is part of player protection and responsible gaming.
If you want to take a break for a while, contact us via live chat or write to [email protected] and let us know the duration of the cooling-off period. The support team will temporarily deactivate your account. During this time you will not be able to log in or place bets. This is an effective step toward responsible gaming.
Yes, fb66 offers a self-exclusion option. Contact us via 24/7 live chat or email at [email protected] and request permanent exclusion. Once self-exclusion is activated, that account can no longer be used. For more details, visit our responsible gaming page.
If you feel that controlling your gaming habits is becoming difficult, contact fb66's 24/7 support team. Support can communicate in Bengali and offer guidance based on the nature of your issue. You can also find more ways to protect yourself on the responsible gaming page.
Yes, you can request a deposit limit to keep your spending under control. Write to us via live chat or at [email protected] — the support team will help you set a limit of your choice. Responsible gaming means setting your own budget.
Deposits
The minimum deposit amount at fb66 is ৳300 for every payment method. Whether you deposit via bKash, Nagad, Rocket, or Upay, this limit applies. So getting started with a small budget is easy.
Log in to fb66, go to the cashier section, and select bKash. Make the payment to the displayed bKash number and submit the transaction ID. Your balance will usually be credited within a short time. If you have any issues, let us know via live chat.
First wait a little while, as there may occasionally be a slight delay in processing. If it still does not appear, contact us via live chat with the transaction ID and a screenshot of the payment. The support team will verify the matter quickly and resolve it.
fb66 accepts deposits through four mobile wallet methods: bKash, Nagad, Rocket and Upay. Note that Rocket is the mobile wallet of Dutch-Bangla Bank. No other deposit methods are currently available beyond these four.
fb66 does not charge any fee on deposits. However, your mobile wallet service provider (bKash, Nagad, Rocket, or Upay) may apply a small charge according to their own policies. This will be stated in the terms and conditions of the respective wallet.
Support
Yes, fb66's support team can assist in both Bengali and English. Support in the native language has been provided with Bangladeshi players in mind, so you can explain any issue comfortably.
fb66 support is active seven days a week, twenty-four hours a day — that is, 24/7. Whether it is night or day, a holiday, or a festive occasion, you can reach us via live chat or email at any time.
fb66 has two support channels. The first is live chat — once you enter the site you will find the chat button, and this is the fastest method. The second is email — write to us in detail at [email protected]. Bengali support is available through both channels.
Before contacting support, have the following on hand: your account username or registered number, a description of the issue (when it occurred and what you were doing), and any relevant transaction ID or screenshot. Having this information ready helps resolve issues faster.
Withdrawals
The minimum withdrawal amount from fb66 is ৳1,000. Withdrawal requests below this amount cannot be processed. So before withdrawing, make sure your available balance is at least ৳1,000.
Withdrawal requests are generally processed within 30 minutes to 3 hours. In some cases, verification may take a little longer. If the funds have not arrived within this time, please let us know via live chat.
Winnings from a bonus must meet the wagering requirement before they can be withdrawn. For the welcome bonus, the requirement is 25x — meaning if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before withdrawing any bonus winnings (based on the bonus amount only, the deposit is not added). Once the requirement is met, withdrawal is allowed.
Yes, fb66 only processes withdrawals to mobile wallets registered in the account holder's own name. Sending funds to a bKash, Nagad, Rocket, or Upay number registered under someone else's name is not possible. This is for fraud prevention and security.
If your withdrawal request has been pending for more than 3 hours, contact us immediately via live chat. Provide the withdrawal ID and the time of the request — the support team will quickly check the status and provide an update.
VIP Program
There are a total of four VIP levels at fb66:
• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback
Playing regularly gives you the chance to move up to higher levels.
• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback
Playing regularly gives you the chance to move up to higher levels.
By playing regularly and staying active on fb66, you get the opportunity to be promoted to a higher VIP tier over time. The more you play and the more active you are on the platform, the faster the path to the next tier opens up. Contact the support team to find out the specific conditions.
Each week, a fixed percentage of your total bets is added to your account as cashback. This rate depends on your VIP tier — ranging from 0.3% to 1.2% from Bronze to Platinum. Cashback is generally paid at the start of each week.
Beyond cashback, players at higher VIP tiers can enjoy exclusive offers, personalised support service, and priority access to new games or tournaments. Members who reach the Platinum level receive fb66's most exclusive benefits.
No, there is no need to register separately for the VIP program. Once you open an account at fb66, you are automatically enrolled in the VIP program starting from the Bronze tier. Regular play gradually opens the way to higher tiers.
Have more questions?
If you didn't find your answer above, our support team is always here to help. Write in Bengali — and get a quick resolution.
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